HCD/UX DESIGN CONSULTING (circa 2014)
UX framework and life cycle | Education Services Australia (ESA)
Year 2014
By introducing the UX framework my team and I helped align ESA's business with the current demand in digital education. We run UX workshops to help ESA aligns its business goals with user needs.
Year 2014
By introducing the UX framework my team and I helped align ESA's business with the current demand in digital education. We run UX workshops to help ESA aligns its business goals with user needs.
My Future.edu.au | Australian Government Department of Education
Year 2014 | Link: http://www.myfuture.edu.au/mycareerprofile
Problem and solutions: ‘myfuture’ is a joint initiative of the Australian, State and Territory governments. It offers 18,000 courses and 2,000 scholarships opportunities offered by Australian universities and training providers. Students use ‘my future’ to personalised their career exploration by completing questionnaires. The former questionnaires page was lengthy delaying results accumulations. As a solution, a User Profile displaying suggested occupations with a progress bar to track user progress has been designed.
Responsibilities: Based on ‘my future’ UX report I led the design enhancements work by paying attention to the user needs and goals. I involved in the production of wireframes and user interface for the final design. I aligned the new Career profile design with ‘my future’ current branding to maintain overall design's consistency. Accessibility and visibility for My Career Profile navigation was improved by applying colour-coded categories. Colours used were checked as WCAG 2.0 compliance. Icons for each category were created as visual cues to enhance user memorability. Other responsibilities include consultations with stakeholders and external UX agency.
Challenge and achievement: Outcome was well perceived by stakeholders besides the time limitation, resource and budget. Completed design tasks in 2.5 weeks. The design is currently being implemented. Improved design as shown below:
Year 2014 | Link: http://www.myfuture.edu.au/mycareerprofile
Problem and solutions: ‘myfuture’ is a joint initiative of the Australian, State and Territory governments. It offers 18,000 courses and 2,000 scholarships opportunities offered by Australian universities and training providers. Students use ‘my future’ to personalised their career exploration by completing questionnaires. The former questionnaires page was lengthy delaying results accumulations. As a solution, a User Profile displaying suggested occupations with a progress bar to track user progress has been designed.
Responsibilities: Based on ‘my future’ UX report I led the design enhancements work by paying attention to the user needs and goals. I involved in the production of wireframes and user interface for the final design. I aligned the new Career profile design with ‘my future’ current branding to maintain overall design's consistency. Accessibility and visibility for My Career Profile navigation was improved by applying colour-coded categories. Colours used were checked as WCAG 2.0 compliance. Icons for each category were created as visual cues to enhance user memorability. Other responsibilities include consultations with stakeholders and external UX agency.
Challenge and achievement: Outcome was well perceived by stakeholders besides the time limitation, resource and budget. Completed design tasks in 2.5 weeks. The design is currently being implemented. Improved design as shown below:
Proposed design:
Snap shots from previous interface designs:
Asia Education Foundation (AEF) | Australian Government Department of Education
Year 2014 | http://www.asiaeducation.edu.au
Problem and solutions: The Asia Education Foundation (AEF) is a joint activity of Asialink at the University of Melbourne and Education Services Australia (ESA).
It receives core funding from the Australian Government Department of Education. The AEF website required a full redesign work to provide educators and Australian students with better experience to engage with Asia educational resources. UX methodology is used. Heuristic evaluation was implemented before design resumes.
Responsibilities: Working collaboratively with senior designer we have improved website experience and performance by applying User centred design and UX methodology. Performed heuristic reviews, design presentation and consultations with client. Tested the information architecture through mapping user journey activity with participants. Developed wireframes and walkthrough prototypes. Progressed into creating user interface design highlighting visual cues, call to action, usability and functionalities. I was also responsible to design sets of illustrations for the website. Other responsibility includes content structure, design presentation and fortnightly consultations with the client.
Challenge and achievement: With limited resources supplied the interface designs were completed within 4 months. Improved user experience of the website which aligned with the business and user goals and requirements. Website is currently up and running.
Year 2014 | http://www.asiaeducation.edu.au
Problem and solutions: The Asia Education Foundation (AEF) is a joint activity of Asialink at the University of Melbourne and Education Services Australia (ESA).
It receives core funding from the Australian Government Department of Education. The AEF website required a full redesign work to provide educators and Australian students with better experience to engage with Asia educational resources. UX methodology is used. Heuristic evaluation was implemented before design resumes.
Responsibilities: Working collaboratively with senior designer we have improved website experience and performance by applying User centred design and UX methodology. Performed heuristic reviews, design presentation and consultations with client. Tested the information architecture through mapping user journey activity with participants. Developed wireframes and walkthrough prototypes. Progressed into creating user interface design highlighting visual cues, call to action, usability and functionalities. I was also responsible to design sets of illustrations for the website. Other responsibility includes content structure, design presentation and fortnightly consultations with the client.
Challenge and achievement: With limited resources supplied the interface designs were completed within 4 months. Improved user experience of the website which aligned with the business and user goals and requirements. Website is currently up and running.
Old Asia Education Services homepage:
Current Asia Education Services homepage:
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Information architecture, user journey & mapping user experience activity:
Wireframes:
Design concepts and iterations:
My Skills | Department of Industry, Innovation, Science, Research and Tertiary Education
Year 2014 | http://www.myskills.gov.au/
Problem and solutions: My Skills provides access to 5, 349 training locations and 18,000 links to courses offered by Australian Universities and training providers. The ‘Student outcomes by field of education’ resource page section in My Skills website contains text heavy information. It requires a container displaying the important information for easy viewing. As a solution information was grouped in categories for easy navigation. I used infographic approach to convey the information displayed from each category making it easy to see and navigate.
Responsibilities: Performed heuristic reviews. Produced information architecture. Designed infographic icons and progressed into interface design for the ‘Student outcomes by field of education’ to simplify the process of viewing results.
Challenge and achievement: Interpreting unclear brief was challenging which required working collaboratively with developer’s team. Work completed in a day and it is now being implemented. Improved designs are shown below:
Year 2014 | http://www.myskills.gov.au/
Problem and solutions: My Skills provides access to 5, 349 training locations and 18,000 links to courses offered by Australian Universities and training providers. The ‘Student outcomes by field of education’ resource page section in My Skills website contains text heavy information. It requires a container displaying the important information for easy viewing. As a solution information was grouped in categories for easy navigation. I used infographic approach to convey the information displayed from each category making it easy to see and navigate.
Responsibilities: Performed heuristic reviews. Produced information architecture. Designed infographic icons and progressed into interface design for the ‘Student outcomes by field of education’ to simplify the process of viewing results.
Challenge and achievement: Interpreting unclear brief was challenging which required working collaboratively with developer’s team. Work completed in a day and it is now being implemented. Improved designs are shown below:
Old MySkills' Student Outcome page:
Current MySkills' Student Outcome:
Design process:
Domainname.edu.au | Education Services Australia
Year 2014
Problem and solutions: Domain.edu.au required design solution to enhance its offering attracting new customer to register with Domain.edu.au.
Responsibilities: Performed a UX design solutions highlighting on task-oriented functionality. Using Axure to develop wireframe. The proposed wireframe focuses at grouping user tasks making it prominent in a logical order to boost user engagement.
Challenge and achievement: Proposed UX solutions are being implemented. Improved wireframes are as shown below:
Year 2014
Problem and solutions: Domain.edu.au required design solution to enhance its offering attracting new customer to register with Domain.edu.au.
Responsibilities: Performed a UX design solutions highlighting on task-oriented functionality. Using Axure to develop wireframe. The proposed wireframe focuses at grouping user tasks making it prominent in a logical order to boost user engagement.
Challenge and achievement: Proposed UX solutions are being implemented. Improved wireframes are as shown below:
Recommended wireframes for Domainname.edu.au:
Snap shots from old interface designs:
Lunchbox Blitz interactive design solutions for healthy lunchbox kit and workshop | Great South Coast Medicare Local
Year 2014
Problem and solutions: The Great South Coast Medicare Local launched a campaign called LunchBox Blitz –Attack on Packaged Snacks component of the Healthy Great South Project. A set of teaching aid and workshop to promote healthy lunchbox is proposed to support this project emphasizing participatory design as a method for the outcome of this design proposal. The design proposal has been selected.
Responsibilities: Working collaboratively I led the team to set the direction of the design proposal. I applied hands-on and participatory design method for the outcome to maximize user engagement in classroom learning by producing a set of learning kit including card-based game, posters and activity sheets. Research into healthy and simple food preparation was done before design begins.
The proposal includes 6 design components to be used as teaching aid in a workshop: (a) 1 promotional poster, (b) 3 large posters to teach core ingredients including carbohydrate, protein and vegetable (c) card-based game representing three core ingredients for kids to assemble healthy recipe ideas (d) an activity sheet to build a lunch idea, and (e) an activity sheet to build a balanced lunchbox set and (f) a mobile app. I also have helped to write the proposal.
Challenge and achievement: Limited time was given but managed to complete the conceptual design sets in 2 days. This project has successfully tendered and currently accepted for further development.
Year 2014
Problem and solutions: The Great South Coast Medicare Local launched a campaign called LunchBox Blitz –Attack on Packaged Snacks component of the Healthy Great South Project. A set of teaching aid and workshop to promote healthy lunchbox is proposed to support this project emphasizing participatory design as a method for the outcome of this design proposal. The design proposal has been selected.
Responsibilities: Working collaboratively I led the team to set the direction of the design proposal. I applied hands-on and participatory design method for the outcome to maximize user engagement in classroom learning by producing a set of learning kit including card-based game, posters and activity sheets. Research into healthy and simple food preparation was done before design begins.
The proposal includes 6 design components to be used as teaching aid in a workshop: (a) 1 promotional poster, (b) 3 large posters to teach core ingredients including carbohydrate, protein and vegetable (c) card-based game representing three core ingredients for kids to assemble healthy recipe ideas (d) an activity sheet to build a lunch idea, and (e) an activity sheet to build a balanced lunchbox set and (f) a mobile app. I also have helped to write the proposal.
Challenge and achievement: Limited time was given but managed to complete the conceptual design sets in 2 days. This project has successfully tendered and currently accepted for further development.
Learning resources website | KidsExcel Singapore and Scootle Education Services Australia
2014
Problem and solutions: A website containing collaboration between Kids Excel Singapore and Scootle Australia learning resources is required to design. The website will be used as a learning resource by primary school students in Singapore so the design needs to be visible and easy to navigate.
Responsibilities: Developed wireframes using Axure outlining the main functionalities. Progressed into developing the interface design enhanced by hero image illustration.
Challenge and achievement: The challenge for making this website is when the design brief stated that the client wanted to have simplistic design, focused on the main function of the website and easy to navigate. These requirements have been demonstrated to the client. The proposed conceptual prototype designs have been approved by client.
2014
Problem and solutions: A website containing collaboration between Kids Excel Singapore and Scootle Australia learning resources is required to design. The website will be used as a learning resource by primary school students in Singapore so the design needs to be visible and easy to navigate.
Responsibilities: Developed wireframes using Axure outlining the main functionalities. Progressed into developing the interface design enhanced by hero image illustration.
Challenge and achievement: The challenge for making this website is when the design brief stated that the client wanted to have simplistic design, focused on the main function of the website and easy to navigate. These requirements have been demonstrated to the client. The proposed conceptual prototype designs have been approved by client.
Powering Active Learner | PAL Singapore and Scootle Education Services Australia
Year 2014
Problem and solutions: A website containing collaboration between PAL Singapore and Scootle Australia learning resources is required to design. The website needs to be engaging and easy to navigate by students in Singapore.
Responsibilities: Developed a conceptual website design, call to action hero message and illustration for homepage's hero banner.
Challenge and achievement: The challenge for making this website is when the design brief stated that the client wanted to have simplistic design, focused on the main function of the website and easy to navigate. These requirements have been demonstrated to the client. The proposed conceptual prototype designs have been approved by client.
Year 2014
Problem and solutions: A website containing collaboration between PAL Singapore and Scootle Australia learning resources is required to design. The website needs to be engaging and easy to navigate by students in Singapore.
Responsibilities: Developed a conceptual website design, call to action hero message and illustration for homepage's hero banner.
Challenge and achievement: The challenge for making this website is when the design brief stated that the client wanted to have simplistic design, focused on the main function of the website and easy to navigate. These requirements have been demonstrated to the client. The proposed conceptual prototype designs have been approved by client.
Parent Portal website | Department of Education and Early Childhood Development Victoria
Year 2014
Problem and solutions: A website to support parents of primary school children to study English and Mathematics at home is needed along with its brand name and logo. The website required an engaging and fun design with a new branding.
Responsibilities: Created 2 conceptual design mockups for the homepage along with illustration sets for hero images. I was also involved in the branding exercise to come out with an appropriate name and logo.
Challenge and achievement: Made stages of iteration on the homepage and illustration designs. Brand naming was a challenging and still developing. Presented to stakeholder and design was well accepted by client. Further design work is currently being developed.
Year 2014
Problem and solutions: A website to support parents of primary school children to study English and Mathematics at home is needed along with its brand name and logo. The website required an engaging and fun design with a new branding.
Responsibilities: Created 2 conceptual design mockups for the homepage along with illustration sets for hero images. I was also involved in the branding exercise to come out with an appropriate name and logo.
Challenge and achievement: Made stages of iteration on the homepage and illustration designs. Brand naming was a challenging and still developing. Presented to stakeholder and design was well accepted by client. Further design work is currently being developed.
Career-Path / Clink, Program-C division | Education Services Australia
2014
Problem and solutions: Career-Path is a pilot project from ESA’s Program C division. Career-Path or named as Clink is a tool to shape students’ future career path whilst being able to gain opportunity from potential employers for training and work experiences. C-Path/Click will predominantly use by teachers and students. Businesses and industry sectors will have opportunity to promote current jobs and working culture in their workplace.
Responsibilities: I led the team from discovery to strategy UX process. Research was done in selecting product's name along with competitors analysis. Proposed product names were tested through potential users; mapping out the most selected name through survey distributed to the categorized users. Personas and user stories were produce to determine core users and their behavior and motivation requirements depending on various situations. I also involved in creating of the concept design started with creating wireframes.
Challenge and achievement: Completed design tasks in timely manner (4weeks) as allocated by the project manager.
2014
Problem and solutions: Career-Path is a pilot project from ESA’s Program C division. Career-Path or named as Clink is a tool to shape students’ future career path whilst being able to gain opportunity from potential employers for training and work experiences. C-Path/Click will predominantly use by teachers and students. Businesses and industry sectors will have opportunity to promote current jobs and working culture in their workplace.
Responsibilities: I led the team from discovery to strategy UX process. Research was done in selecting product's name along with competitors analysis. Proposed product names were tested through potential users; mapping out the most selected name through survey distributed to the categorized users. Personas and user stories were produce to determine core users and their behavior and motivation requirements depending on various situations. I also involved in creating of the concept design started with creating wireframes.
Challenge and achievement: Completed design tasks in timely manner (4weeks) as allocated by the project manager.
Homepage wireframes:
Research on mapping product's name and persona:
Competitors analysis:
National Consistent Collection of Data on Student with Disability (NCCD) | Australian Government Department of Education
Year 2014
Problem and solutions: Fixing user flow and usability for NCCD’s interactive assessment tool.
Responsibilities: Working closely with project manager and two other developers my task was to design NCCD’s interactive assessment tool that can be easily navigated by teachers. Storyboards were made and presented to the developers. I also worked on editorial task including redesigning the ‘Level of adjustment provided to the student’ to make the content organized and easy to read.
Challenge and achievement: Project was well managed. Solutions have been well accepted by clients. Document designs are published on the links below:
http://www.schooldisabilitydatapl.edu.au/Content/Downloads/level-of-adjustment-provided-to-the-student.pdf
http://www.schooldisabilitydatapl.edu.au/#modeldiagram_2
Year 2014
Problem and solutions: Fixing user flow and usability for NCCD’s interactive assessment tool.
Responsibilities: Working closely with project manager and two other developers my task was to design NCCD’s interactive assessment tool that can be easily navigated by teachers. Storyboards were made and presented to the developers. I also worked on editorial task including redesigning the ‘Level of adjustment provided to the student’ to make the content organized and easy to read.
Challenge and achievement: Project was well managed. Solutions have been well accepted by clients. Document designs are published on the links below:
http://www.schooldisabilitydatapl.edu.au/Content/Downloads/level-of-adjustment-provided-to-the-student.pdf
http://www.schooldisabilitydatapl.edu.au/#modeldiagram_2